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AmeriCredit’s Fraud Investigation Process
If you are the victim of identity theft regarding an AmeriCredit
account and wish to request an investigation, the claim must be submitted in writing and mailed to AmeriCredit.
Required Documents
The following documents are required by AmeriCredit to process the claim:
Requested Documents
The following additional documents are not required (but may be requested)
and will assist in expediting the claim:
- Completed ID Theft Affidavit
- Copies of (3) cancelled checks signed by the victim and cleared by the victim’s checking
account (used for signature comparison)
- Copy of a Driver’s License or Government Issued ID of the victim
Address
Please mail to:
AmeriCredit Financial Services, Inc.
Central Fraud Department
4001 Embarcadero
Suite 300
Arlington, TX 76014
Claim Resolution
Once the required documents are received, AmeriCredit will investigate your claim.
The investigation will be resolved in the following manner:
If AmeriCredit can establish the true identity of the victim and
determines the claim to be valid, the victim will be notified via mail and AmeriCredit will report
to the credit bureau agencies that the AmeriCredit account should be deleted from the victim’s
credit file.
If AmeriCredit cannot establish the true identity of the
claimant, or, in good faith, determines the claim to be invalid, the claimant will be notified via mail.
The AmeriCredit account will not be deleted from the claimant’s credit file.
Helpful Resources
For general instructions and model forms regarding identity theft resolution, please refer to the following FTC publication:
Take Charge: Fighting Back Against Identity Theft
Questions?
If you have questions or concerns regarding your identity theft claim, please e-mail the Central
Fraud Department at creditfraud@americredit.com. Please include
your name, contact phone number, account number if applicable, and a brief description of your question or
concern. A representative will contact you.
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